Get in Touch With Us

This page explains how to contact the editorial team behind US Online Casinos, what we can realistically help with, and what we cannot. Most messages we receive come from readers trying to make sense of a free spins offer — how many spins are actually credited, what the play-through is, and why a withdrawal is being held. We answer those. What we cannot do is act as your casino's support desk or move money on your behalf.

How to email us

Write to [email protected]. A member of the editorial team reads every message. We aim to reply within two business days; corrections that affect a live page get looked at sooner.

To get a useful answer first time, include:

1. The casino name and the exact offer wording you were shown, copied and pasted if possible.
2. The page on this site you were reading, if your question relates to something we published.
3. Your state of residence — legal availability and payment options differ from one state to the next, and an answer that is right in one place can be wrong in another.
4. Screenshots of the bonus terms or the cashier screen, where a dispute is involved.
5. Never send passwords, full card numbers, Social Security numbers or copies of ID. We do not need them and will not ask for them.

How we make money, and what that does not buy

Some links on this site are commercial. If you open an account through one, the publisher may receive a commission from the operator. That arrangement pays for the research; it does not set the running order, the editorial ratings or the wording of a review. An operator cannot pay to be listed, to be listed higher, or to have a limitation removed from its write-up. If you believe a page reads as though it were bought, say so in an email and we will look at it.

Questions about free spins we can answer

Free spins are the single most misread promotion in US online casinos, and most of the mail we get is about the conditions attached rather than the headline number. Typical questions, and the sort of answer to expect:

• Are the spins really free? Rarely. Most free spins on this site's listed offers are attached to a qualifying deposit. A no-deposit spin package is a separate thing and is usually much smaller, with a tight cashout cap.
• What are wagering requirements? A multiplier applied to your winnings from the spins before a withdrawal is allowed. At 40x, $25 of spin winnings means $1,000 of play-through. Slots usually count 100 percent; blackjack, roulette and baccarat often count 10 percent or nothing at all.
• Why was my withdrawal voided? Common causes are exceeding the maximum bonus bet, playing an excluded game, or missing the bonus expiry date. These are contract terms, not glitches, and they are enforceable.
• What is a cashout limit? A ceiling on what spin winnings can convert to withdrawable cash — often a fixed dollar figure or a multiple of the bonus, regardless of what you won.
• Which slot do the spins run on? Almost always a named title chosen by the operator, at a fixed spin value. Slots of Vegas, for example, ties its spins to Cash Chaser. You cannot usually move them to a higher-RTP game.

We will explain a term, work through the math with you, and tell you plainly if an offer looks poor value. We will not tell you an offer is a good bet, predict an outcome, or advise you to deposit.

The offers readers ask about most

Three of the listings on this site generate the bulk of our inbox, and each raises a different question.

Raging Bull — 410% up to $10,000 + 50 Free Spins

Top of our list, and the offer people query most, because the two halves behave differently. The 410% match is a deposit bonus; the 50 free spins are a bolt-on, credited on a specific slot at a fixed stake set by the operator. The headline $10,000 ceiling only applies at deposit levels most readers will never reach, so treat it as a maximum, not an expectation. Limitation: large percentage matches of this type normally carry the heaviest play-through and the strictest maximum bonus bet, and breaching that bet cap is the most common reason a withdrawal request here gets reversed. Read the bet limit before your first spin, not after. Conditions apply and eligibility depends on where you live.

Magician Bet — 101% No Wagering

The reason this sits second is the phrase "no wagering", which is the rarest and most reader-friendly structure in this market: winnings convert without a play-through multiplier. If your frustration is wagering requirements, this is the structural answer. Limitation: a match of 101% is modest next to the triple-digit offers around it, and no-wagering promotions tend to compensate elsewhere — through lower maximum conversion, shorter validity windows, or a smaller qualifying deposit range. Confirm what the cap is before assuming no wagering means no restrictions.

Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser

Listed because the spins are named to a specific title, Cash Chaser, which makes the offer easier to evaluate than one that leaves the game unspecified. You can look up the slot's volatility and stated RTP before you commit. Limitation: game-locked spins mean no choice. If Cash Chaser does not suit you, the spins portion is of little use, and winnings from them are typically subject to their own cashout cap separate from the deposit match. Rated 9.9 editorially, which reflects the offer structure and disclosure quality, not player reviews.

Where the rest of the list sits

Casino	Headline offer	Editorial rating
Uptown Aces	600% for new players	9.6
Card Crush	Instant welcome reward: 2 mystery coins and 5 cards	9.5
Zumba Cards	250% deposit bonus up to 250 SC	9.5
BetUS	200% up to $4,000 for new players	9.3
Amazon Jackpots	4 posters, 40 free SC and a bonus wheel for $20	9.3
Slots and Casino	500% up to $2,500 across three deposits	9.1
Bets.FM	225% up to 1 BTC plus 225 free spins	9.1

Note the mixed models here. Zumba Cards and Amazon Jackpots quote SC — sweeps coins — which is a different legal and redemption structure from a cash deposit bonus. Bets.FM quotes a bitcoin ceiling, which brings crypto conversion and network fees into the picture. Slots and Casino spreads its 500% across three deposits, so the full figure requires three separate qualifying payments. If you are unsure which model an offer uses, ask us before you deposit.

Money questions we get, and how to frame them

Ratings and offers are the easy part. Cost and cash-out are where readers get stuck, and a precise question gets a precise answer.

• Minimum deposits. Free spins are usually gated behind a qualifying minimum. Tell us the figure you were shown and we will tell you whether the spins credit below it.
• Paying in. Debit cards are the most widely accepted route for US players. Credit card acceptance varies by issuer and some banks decline gambling transactions outright. ACH and bank transfer are common at state-regulated sites; PayPal and other e-wallets are available at some operators and not others, and availability changes. Crypto appears at offshore-facing sites such as Bets.FM. Verify on the cashier page rather than assuming.
• Getting paid. Withdrawal methods are often narrower than deposit methods, and many operators require you to withdraw back to the method you deposited with. Expect a minimum withdrawal amount and a weekly or monthly cap.
• Fees and timing. E-wallet payouts generally clear faster than bank transfers or paper checks. Advertised processing times are the operator's own claim, not a tested result, and the clock usually starts only after internal approval. Ask us to help you read the fee table if it is unclear.
• Verification. KYC identity checks, and sometimes source-of-funds checks on larger sums, are standard and required by law at licensed operators. They are the most common cause of a slow first withdrawal. Complete them before you have winnings waiting.

What you can play, and which games count

This matters for contact because game weighting decides whether your play-through is progressing. Broadly, the catalogues behind these offers cover:

• Slots — where free spins almost always live. RTP and volatility vary by title; a high-volatility slot burns a bonus balance faster in both directions.
• Progressive jackpots — frequently excluded from bonus play altogether, and betting on one with bonus funds can void a balance.
• Table games — blackjack, roulette and baccarat, usually weighted low or excluded for wagering purposes.
• Live dealer rooms — human croupiers by video stream, commonly excluded from welcome bonus contribution.
• Sweeps-coin formats — as used by Card Crush, Zumba Cards and Amazon Jackpots, with coin packages and redemption rules in place of straightforward cash wagering.

Game fairness at licensed sites rests on certified random number generators and published RTP figures from the software providers. If a game's behavior looks wrong to you, tell us the title and the provider and we will check what is publicly documented.

Sportsbook and other product lines

Several operators on this list run more than a casino. BetUS is a sportsbook brand as well as a casino, and its welcome offer terms may differ between the two products — sports play often does not count toward casino wagering, and a single deposit can usually only be attached to one bonus. Some sites also run poker rooms, bingo or racebooks. If you are writing to ask whether a free spins bonus applies across products, tell us which section of the site you were in; the answer is usually no.

Legal standing, eligibility and what we cannot do

You must be 21 or over to gamble online in the US, and legal availability depends entirely on your state. There is no single national online casino license. Some states license and regulate online casinos through a state gaming authority; many do not permit them at all; sweepstakes and social casino formats operate under different rules again and are restricted in some states. An operator accepting deposits from your state is not the same as being authorized to serve it — that distinction matters, and we will not tell you a site is legal where you live unless the state's own regulator says so.

What we can do: explain the terms, point you to the right state regulator or licensing body, and help you word a complaint. What we cannot do: release a withdrawal, overturn a voided bonus, contact an operator on your behalf, or give you legal or tax advice. Formal disputes go first through the operator's own complaints procedure, and then to its regulator or listed dispute service if that fails. Keep dated records of every exchange.

If gambling has stopped being entertainment, contact the National Council on Problem Gambling helpline on 1-800-GAMBLER, which is free and confidential. Most licensed operators also offer self-exclusion, deposit limits and loss limits inside your account settings, and third-party blocking software can restrict access at device level. Gambling is not a way to make money or fix a financial problem, and no casino can be described as completely safe.

Corrections, and how we assess what we publish

Our listings are built from published operator terms, licensing information and publicly documented game data, researched rather than play-tested. We have not deposited at, played on or withdrawn from any of these sites, and any editorial rating you see reflects our review of offer structure, terms transparency and disclosure — not customer review scores. Advertised payout speeds are the operator's claim.

Offers change without notice. The details on our pages were checked on Sep 19, 2026, and are reviewed periodically by Helena Dorsey and the editorial team. If you find a figure that no longer matches what the operator shows, email us with the discrepancy and we will correct it and note the change.

Readers researching options outside the US-regulated market sometimes ask about alternatives; our guide to casinos operating without GamStop covers that ground separately, including the different protections that apply.

Whatever you are writing about — a spins term you cannot decode, a payout that has stalled, or a mistake we made — send it over and we will take it seriously.